dkwen's commitment to responsible play
Stay entertained, stay in control. dkwen believes gaming should always be an enjoyable experience — so we provide the right tools and support to keep you protected.
What is responsible gaming?
Responsible gaming means enjoying gaming as a healthy form of entertainment — not as a way to earn money or solve financial problems. dkwen always wants you to enjoy the platform within your financial means, with control over your time and with full awareness.
Online gaming is growing rapidly in popularity in Bangladesh. From cricket betting to slot games, there is fun to be had in all of it — but to keep that fun going long-term, it is important to know your limits and stay alert. dkwen's responsible gaming policy was built with exactly this purpose in mind — so you never lose control.
Remember: gaming is entertainment, not an investment. The outcome of every game depends entirely on chance. So only spend what you are comfortable putting toward entertainment — an amount you would not worry about losing.
Our protection tools
dkwen offers several tools to keep your account safe. You can activate any of them at any time, based on your needs.
Setting deposit limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Reducing a limit is instant, but a cooling-off period applies when requesting an increase.
Financial controlLoss limits
Decide in advance the maximum amount you are willing to lose within a set period. When the limit is reached, betting stops automatically so things do not get out of hand.
Financial safetySession time limits
Set how long you want to play in one sitting. When the time is up, you will receive an automatic alert. You can also end a session immediately if needed.
Time managementTemporary break (time-out)
If you need a short rest, you can take a time-out for anywhere from 24 hours to 30 days. You will not be able to log in during this period, but your account will reactivate automatically once it ends.
Temporary breakSelf-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Options range from 6 months to permanent self-exclusion. Your account will be fully suspended for the duration.
Long-term protectionReality reminders
At set intervals you will be shown a summary of how long you have been playing and how much you have won or lost. These reminders help you stay aware.
AwarenessFor people aged 21 and above only
You must be at least 21 years old to play at dkwen. Keeping minors away from gaming is our highest priority. Age verification is mandatory during account registration and the verification process.
Signs of problem gambling
If you notice any of the following signs in yourself, take a break right away and seek help.
Being unable to stop betting or going beyond your limits.
Feeling compelled to bet more to chase losses.
Gaming while neglecting family, friends, or work responsibilities.
Taking on debt or spending savings to fund gaming.
Hiding your gaming from family or lying about it.
Feeling restless or irritable when not gaming.
Healthy gaming habits
Following these habits will keep gaming enjoyable at all times.
- Set a fixed budget before you start betting and stick to it.
- Play for entertainment only — not as a source of income.
- Take regular breaks and spend time on other activities and with your family.
- Avoid gaming when you are feeling down, tired, or stressed.
- Do not place bigger bets out of anger or frustration after a loss.
- Review your deposit and withdrawal records regularly.
- Keep your gaming limits and tools active — they are there to protect you.
- If needed, let someone you trust know, or seek help.
How to activate protection tools
Activate your account's protection tools in just a few steps.
Log in to your account
Go to your dkwen account and click on the profile icon.
Go to the "Responsible Gaming" section
In your account settings, find the "Responsible Gaming" option.
Choose the tool you need
Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.
Set the amount and duration
Set your preferred limit and time period, then click the "Confirm" button.
Use live chat for assistance
If you run into any issues, 24/7 live chat support is available in Bengali.
Support and contact
If you feel gaming is causing problems for you or someone you care about, get help now. Our support team is always here for you.
24/7 Live Chat
Talk to us in Bengali at any time. Responsible gaming requests are processed immediately.
Email Support
[email protected] — you can also send self-exclusion or limit requests by email.
Confidentiality guaranteed
All responsible gaming information is completely confidential and protected with SSL encryption.
Effective immediately
Requests to reduce limits or self-exclude take effect as soon as they are approved.
More about responsible gaming
More about self-exclusion
Self-exclusion is one of the most powerful protection tools available. If you feel gaming is having a harmful effect on your life, you can exclude yourself from the platform for a set period or permanently. During self-exclusion, logging in, making deposits, or placing bets on your account is completely prohibited.
If you feel you need more time even after your self-exclusion period has ended, contact our support team — we will help extend the period. While self-exclusion is active, dkwen will not send any promotional messages or bonus offers.
How deposit limits work
Deposit limits are one of the most effective financial control tools available. You can set limits at all three levels — daily, weekly, and monthly. Reducing a limit takes effect immediately. However, a request to increase a limit only takes effect after a specified waiting period — this delay is intentional, to prevent decisions made in the heat of the moment.
Please note that the minimum deposit at dkwen is ৳100 and the minimum withdrawal is ৳1,000. Using deposit limits lets you keep your spending in check within this range.
Keep your family safe
If there are minors in your household, please make sure they cannot access your account. Use a strong password for your account and keep your login details secure. Avoid saving browser passwords on shared computers or mobile devices.
You can use various parental control software to protect minors online. dkwen never allows minors to create accounts or play games.
The importance of social support
Professional support is very important when dealing with problem gaming. Let someone you trust in your family know about your gaming habits. Seek advice from a mental health professional if needed. Reach out to those close to you rather than facing it alone — doing so is a sign of courage, not weakness.
Play safe,
stay happy
Enjoy dkwen's vast game library — fully responsibly. Browse the FAQ for any questions or get direct support.
Responsible Gaming FAQ
Answers to the most frequently asked questions about responsible gaming.